Returns & Exchanges

Returns & Exchanges

We are dedicated to providing our customers with the very best service. If you are unsatisfied for any reason, please contact our contact service team at to return your product; you will then receive a Return Merchandise Form.  

Returns & Exchanges

Returns are accepted within 1 day of receiving your package. Please pack and ship the items you wish to return with all tags attached.

Please note that shipping costs are the responsibility of the customer. Express shipping costs are non-refundable and will not be reimbursed to customers who have paid for this extra service.      

To ensure speedy service, please have the following information ready when you email us at

  • Your order number
  • Product name of the item you wish to return
  • Reason for requesting a RMF (Return Merchandize Form)

Defective or Wrong Items

If you received the wrong product from us, or if it arrives defective or damaged due to transit, please contact our customer service team at as soon as possible. Please also kindly provide an image of the product in the email query so our team can best assess the situation. We will work to ensure that the situation is resolved for you.

Please note: We accept return only if the product you received is wrong or deffective. As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.

(TheSwissWorld is not responsible for items lost during return shipping).


Missing item(s) 

IF you receive a package and it does not include all ordered items, let us know; we will rectify the situation immediately. Keep in mind, sometimes items are shipped separately due to weight restrictions or different shipping points. Simply email us at with your order number and item(s) received, and we will get back to you as soon as we can.